Tier 2 Priority Bellevue Support Scope

Effective August 22, 2026.

Effective August 22, 2026.

Effective August 22, 2026.

Your direct Bellevue purchase includes 12 months of Tier 2 priority Bellevue support for the licensed website.

Included

Tier 2 support can help with:

• accessing, installing, registering, and activating Bellevue;
• using documented Bellevue settings and theme features;
• reasonable guidance on initial Bellevue configuration and included demo content;
• identifying whether a reported problem is caused by Bellevue;
• investigating and correcting reproducible Bellevue defects within the supported product environment; and
• guidance about available Bellevue updates and known Bellevue-specific workarounds.

Support may request diagnostic details, screenshots, error messages, system information, temporary access, or safe troubleshooting steps reasonably needed to investigate an issue. Customers should maintain a current backup before making changes or providing access.

Outside theme support

Tier 2 support does not include:

• custom development, custom design, or building or rebuilding a website;
• content entry, migration, or extensive configuration performed for you;
• hosting, server, DNS, domain, email, database, SSL, or network administration;
• repair or customization of WordPress, third-party themes, plugins, integrations, or external services;
• guaranteed compatibility with every plugin, host, browser, device, or future platform release;
• malware removal, security incident response, backups, restoration, or disaster recovery;
• general WordPress training, SEO, performance, accessibility, or legal-compliance audits; or
• problems caused by unsupported software, custom code, direct file modifications, or changes outside Bellevue.

If a request falls outside theme support, we will explain that boundary where practical. Separate paid work may be offered, but it is not included and will not begin without separate agreement.

What “priority” means

Eligible Tier 2 requests are identified as priority Bellevue requests and are prioritized in the support queue based on the nature of the issue, available information, and existing workload.

Priority support does not promise an immediate reply, a fixed response or resolution time, continuous availability, or a successful fix for every website issue. Support is provided through Bellevue’s secure Help Scout form after purchase. You may also contact help@bellevuetheme.com. No live-chat schedule or telephone support is included.

Support period

The included support period runs for 12 months from verified payment. The exact support start and end dates appear in the fulfillment email and secure purchase-access page. The included support does not renew automatically. If support extensions become available, they will be offered separately.

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