Bellevue Digital-Product Refund Policy

Effective August 22, 2026.

Effective August 22, 2026.

Effective August 22, 2026.

We want customers to receive the Bellevue product and access they paid for. Because Bellevue is a downloadable digital product, refund requests are reviewed individually. Refunds are not automatic.

When a refund may be appropriate

We will review requests involving circumstances such as:

• a duplicate Bellevue direct purchase;
• a verified payment for which we cannot provide the purchased download or license access;
• a material Bellevue defect that prevents the theme from performing its documented core function and that we cannot reasonably correct or work around; or
• a suspected unauthorized or fraudulent payment.

This list does not guarantee a refund. We consider the purchase record, the issue reported, steps already taken, available solutions, and any rights that apply by law.

Situations that normally do not justify a refund by themselves

A refund will not normally be approved solely because:

• you changed your mind or no longer need the theme;
• you expected a feature that was not described as included;
• you need custom design, development, content entry, migration, or website setup;
• your hosting, server, custom code, or a third-party product is incompatible or not working;
• you do not have the WordPress knowledge or resources needed to build the website; or
• you have not allowed a reasonable opportunity to investigate a reported Bellevue issue.

These examples do not override rights that cannot legally be excluded.

How to request review

Contact Bellevue support using the email address used for purchase. Include your Bellevue purchase code, a clear description of the issue, and any relevant error messages or screenshots. We may ask for reasonable additional information needed to verify the purchase and investigate the request.

If you suspect an unauthorized payment, contact us promptly and consider contacting your payment provider.

If a refund is approved

The refund will be returned through the original payment method where available. Once the refund is processed, the refunded license, purchase code, protected downloads, registration entitlement, automatic updates, and support access end, and the theme files may no longer be used.

Stripe processing time and the timing of your bank or payment provider may affect when an approved refund appears. Bellevue does not charge a separate handling fee.

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